Shipping

SHIPPING POLICY

Delivery of goods in a timely, accurate and safe standard is a key focus for BIG LOCKER. We aim to have orders delivered within 5 working days or sooner when possible. With custom made items there may be an approximately 6 week turnaround but we will contact you with a more accurate date once the order is placed. Please call us if it is urgent and we will see what we can do.

If you experience a delivery problem please contact us so we can track your order to ensure delivery is completed as soon as possible. If you discover goods are damaged in transit or or incorrect quantities delivered please contact us at the earliest opportunity so we can resolve the issue.

Most goods supplied will be shipped flat packed to minimise freight costs. Goods requiring assembly will be noted within product description this includes balls which are supplied deflated unless detailed.

IF DIFFERENT TO THE PRESET FREIGHT LEVEL LOADED IN THE CHECKOUT PAGE SHIPPING RATES WILL BE ADVISED UPON RECEIPT OF ORDER ENQUIRIES.. subject to change without notice as freight companies use variable fuel charges, and a combination of volume/weight and destination must be taken into consideration.

 

QUESTIONS & PHONE ORDERS

PO BOX 10311, The Terrace, Wellington 6143
Call Us: 0800 244 562 (0800 BIG LOC)

SHOP WITH CONFIDENCE

With over 12 years of business experience in the sports retail industry you can trust the team behind Big Locker.

GUARANTEED QUALITY

All products sold by Big Locker are covered by a minimum 12 month guarantee against manufacturing defect.

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