Product Warranty

PRODUCT WARRANTY

All products sold by BIG LOCKER come with a 12 month warranty against any manufacturing faults and defects for the stated period of time from the date of proof of purchase. Any product damaged in transit or not working on arrival must be reported to us within 5 days from receiving the product. A replacement product will be shipped to you promptly after BIG LOCKER receives the faulty product and your proof of purchase of the product.

Please be aware that you must pay to ship the product to the New Zealand address nominated by BIG LOCKER. Any costs incurred to ship a replacement product will be covered by BIG LOCKER/our Suppliers.

This warranty does not cover damaged deemed to be caused by misuse or use for wrongful purpose.

DEFECTIVE PRODUCT

You have rights under New Zealand Law, if the product you bought has a defect. Those rights are summarised below or available via the NZ Consumer website.

 

DEFECTS AND YOUR RIGHTS

If the product has a minor defect, BIG LOCKER may choose to either:

- refund the purchase price of goods

- replace with an identical or higher value product

- repair where appropriate

If the product has a substantial defect, you may choose either:

- refund the purchase price of goods

- replace with an identical or higher value product

- keep the product and obtain compensation for loss of value caused by the defect, or

- repair where appropriate

 

A major defect is where a product:

- has a problem that would have stopped you from buying the item if you had known about it

- is unsafe

- is significantly different from the sample or description shown to you, or

- doesn't do what the product or Godfreys (including sales staff) said it would.

If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods

EXCLUSIONS AND QUALIFICATIONS

BIG LOCKER is not obliged to repair or accept the return of any product if:

- the defect was caused by your misuse

- you have thrown away, destroyed, lost or damaged the product

- you are unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme)

- the period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free, for example 12 months.

HOW TO MAKE A CLAIM

A warranty or defective product claim can be made through the website via the contact us form, or by phone on 0800 244 562.

 

- You must provide to BIG LOCKER proof of purchase by you of the product to make a warranty claim.

- Where appropriate, BIG LOCKER will organise the repair of the product on your behalf by the relevant manufacturer.

- BIG LOCKER will repair or replace (at its option) products covered by the warranty free of charge (aside from shipping charges which are referred to above).

- BIG LOCKER will process your warranty claim as quickly as possible.  BIG LOCKER will attempt to dispatch the repaired or replacement product to you within 7 days of receipt, provided that you have given BIG LOCKER proof of purchase, the parts required for repair are available or a replacement product is available (as the case may be) and you have paid any shipping costs.

- Warranty repairs or exchange of products will only occur by evaluation of a qualified Big Locker technician or an authorised technician from a manufacturer or associated company.

- BIG LOCKER reserves the right to notify and seek potential charges for repairs, service work, in respect of a product that you have provided if found the repair should not be covered under warranty.

If your order is fulfilled incorrectly (eg. wrong items or defective product) we will pay the return shipping costs and replace the item. If a replacement product is not an option an alternative product of the same or higher quality will be offered when this is not possible either a store credit or a full refund will be offered.

You should expect to receive your refund within 9 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we have received and processed the returned item.

 

RETURNS POLICY

You may return any new, unopened items within 30 days of delivery for a full refund, less the full cost of freight.

QUESTIONS & PHONE ORDERS

PO BOX 10311, The Terrace, Wellington 6143
Call Us: 0800 244 562 (0800 BIG LOC)

SHOP WITH CONFIDENCE

With over 12 years of business experience in the sports retail industry you can trust the team behind Big Locker.

GUARANTEED QUALITY

All products sold by Big Locker are covered by a minimum 12 month guarantee against manufacturing defect.

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